RETURNS

 

Thank you for shopping with us. We strive to provide high-quality imitation jewelry and a satisfying shopping experience. Please review our return policy below:

1. Eligibility for Returns

• Items are eligible for return within 15 days from the date of delivery.
• To qualify for a return, the jewelry must be unused, undamaged, and in its original packaging.
• Items must not show signs of wear, scratches, or tarnishing.

2. Non-Returnable Items

• Customized or personalized jewelry.
• Items marked as "Final Sale."
• Earrings (for hygiene reasons, unless defective or damaged upon arrival).

3. Return Process

• Submit a return request via our customer service email 
• Include your order number, receipt, and reason for return.
• Once approved, you will receive instructions on how to return the item.

4. Refunds

• Refunds will be processed to the original payment method within 7-10 business days after receiving the returned item.
• Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

• Exchanges are not  accepted
  

6. Damaged or Defective Items

• Please contact us immediately if you receive damaged, defective, or incorrect items.
• We will arrange for a replacement or refund at no cost.

7. Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

For further assistance, please contact our customer service team at info@crystallizedbylena.com